Everything is gluten free which was amazing, I didn't have to worry about only getting to choose from two items on the menu. The salsa options were a bit odd, there was a cheese/yogurt type dip among the four they give you and it just didn't fit with the Latino flavors well, it was more Mediterranean in taste. Definitely pricier for how much food you get but the chips are a free refill. When I asked about diet pop options I was told they didn't have any but they have what appeared to be a full bar with a fountain pop sprayer (which normally would have at least one diet option). The only thing I could have to drink was water there (I'm a type one diabetic and regular pop is a bad situation).
I placed a pickup order at 5:16pm and app said order would be ready at 5:30pm. Arrived at 5:45pm and it took until 5:50pm to get assistance. Teenager at register stated it would take 10 minutes. He then confirmed with cook that 10 minutes was accurate. Cook looked at ticket and said with 2 gluten free sandwiches it would be a while. Grill started to be cleaned at 6:05 pm and order was started at 6:10 pm. Let me point out that while standing there waiting I watched the counter fill up with other pick up orders and people walk in put in their order and receive it while I was there. Someone obviously made a conscious decision not to fill my order in a timely manner because of the gluten free sandwiches. Jasmine attempted to give me a cookie and I refused because of allergies at 6:20pm. At 6:23pm more than an hour after my order was placed I received my order finally. My specific instructions in my order were to write names on the sandwich package and to bag the gluten free separately. Neither instruction was followed. Jasmine gave me 2 coupons for 3 sandwiches and I told her i should receive 3 because our order was due at 5:30pm. She said no and that we could leave and didn't need to return to the store. Not once did she apologize or provide an explanation. I was not happy and yelled going out the door thanks for not saying I'm sorry. I would have been happy with the 2 coupons and an apology. Jasmine lacks the skills to be a manager if she can't apologize to a customer for a decision she probably made. I feel that Jasmine was discriminatory in her actions because of the food allergies and her overall actions. Jersey Mike's as a company has practices in place to accommodate customers with food allergies but this employee seems to have decided to not provide your typical great service becsuse of it.
We had a horrible experience with this Jersey Mike's location. We went here due to the reputation for being decently celiac-friendly. My husband and one of my four children cannot have gluten. The staff was rude and hesitant to answer any questions. One staff member just blankly stared at us numerous times. The wait for the gluten-free sandwiches was 20 minutes, versus the regular sandwiches which were almost instantaneous. They prepared the gluten-free sandwiches in a special area, as they had told me. However, they also used that area for the online orders, and the staff member rudely told me she had to clean it up before she could prepare our food. My husband's order was completely incorrect. We ended up getting glutened and it made for a rough trip. Avoid.
This place ROCKS!! Our server Olivia was great and we really enjoyed the coffee, gluten-free pancakes, biscuits and gravy, and omelettes. The only thing holding this place back from a full 5 stars was the portion size of the orange juice. Orange juice was $5.50, and while I understand that it is fresh-squeezed, the portion size was only about 5 total gulps (I’ll do the math for ya - more than 1 dollar per gulp…) which was disappointing. Don’t get it twisted - we LOVE this place and will totally be back again as we have many times before. Just leaving some constructive criticism as we truly want this place to flourish! Thanks again Olivia!
Update: Mike Larsen contacted me several times to apologize, get feedback, and to locate the record of the sale. The meal bill was fully refunded. He said he spoke with his people to improve the experience. Everyplace can have an off night. I would give them another chance.
Original review: Poor service, got the order wrong, sandwich was sparsely covered with contents making it mostly stale bread, salad dressing wasn't mixed, salad had wonton stips which are not Gluten-free even though the order was for Gluten-free. Expensive meal we threw away and went elsewhere to eat.
My family and I came to eat here on 6/20 because of the dairy free and gluten free options, necessary accommodations for some of our family members. The vibe was alright; we called ahead and were seated promptly. The outdoor play area was a neat touch. The server was friendly but did forget to place the order for my 2 year old, which was frustrating. It was highly concerning that our food came out so quickly. My husband and I ordered the Fried Bologna Sandwich; it was greasy and gross and I could not eat it. My brother-in-law got The Dunbar, which also had bologna on it. The 3 of us who had some of the bologna ended up with food poisoning. I attempted to notify the restaurant via Facebook messenger and the 3 attempts “couldn’t send”. I sent them a message through their website, and also contacted the health department.
Not a good experience and won’t be back.
Update: they did reply back to my message through their website and refunded us, so I appreciated the customer service aspect to help remedy the situation.
The gluten-free pizza was decent. My wife said her burger rocked. It was the Frisco melt, and I had the pasta. It was a penne pasta with a southwest Alfredo sauce, plus chicken and tortilla strips. It was fantastic.
This place was awesome, staff was friendly and helpful, did not feel rushed. Staff helped us figure out how to make items Gluten-free for my Fiancé. Some shakes are also Gluten-free l. Just like all restaurants there is a chance for cross contamination but let staff know and they can help the best they can.
A wide arrange of drinks! Great variety of food. Didn't get a refill on our waters but had a nice array of 8 cocktails. $100 bill for two with 4 cocktails wasn't a bad time. The mojito options are plentiful. Gluten free buns are also available
We've now ordered for delivery 3 times from Big Tomato and HANDS DOWN THE BEST PIZZA I've ever had! I always get stomach aches after eating pizza, but NOT with Big Tomato's pizza and I'm SO happy to find this out because I LOVE PIZZA! My favorite is their gluten free tomato, basil, and mazzerella cheese!!!! It's to die for!! I have had 4-5 flavors and there all amazing!!!