An otherwise nice experience ruined by one very rude staff member.
The food was alright, nothing we’d rave about.
A few points on the lower rating:
- We had initially booked for 22-23 people and had 3 extra show up last minute that were missed in our final headcount, we understand this could be inconvenient but we did have the space on the table allocated to fit them. Unfortunately, the waitress was quite snappy when she asked “Is there more people coming?! There’s no more space nor extra tables for anyone” before storming off. This was an initial experience that made us feel awkward. We understand the inconvenience but we also accept that if the extra attendees could no fit a reasonable solution would’ve been to explain that we only booked for 23 and that they should leave.
- The behaviour continued on from here: my colleague let her know she was the one who had ordered the gluten free taco and she snapped back at her in such a way that a quarter of the table pulled faces in shock.
- When we asked them for the cake. It was brought out unprepared in a box. Perhaps an over sight if they were busy but really unusual. But as it was this waitress that brought it out in a box and another server who offered to then take it back and serve it on a plate one can never be too sure.
- The music was loud. Like, SUPER loud. Which makes it understandable when the staff speak louder. But the waitress in question was super loud and at times to the point of yelling when snapping at us and pulling faces like she was very unhappy to be there or serving us. The other two servers were very lovely. So we’ve bumped the star rating up for them.
- Lastly, we also had issues when we were asked to leave. We were well aware we had a timed booking and honestly they did well to stick to time, it didn’t feel like we were being asked to leave too quickly after we finished eating but again the rude waitress was very short with us whereas the other waitress was more apologetic and said times up just letting you know you need to leave.
- Overall it was a profound experience. Sadly the food wasn’t redeeming enough to make it enjoyable.
Some suggestions if I may:
If your staff are having a bad time, assign them to a different table. Everyone’s going to be happier in the long run.
Turn the music down slightly. Music definitely brings vibes but if you’re all yelling at each other or having to ask people to repeat things enough times until you default to smiling and nodding - it’s definitely too loud.
If people have timed bookings, it is completely reasonable to say something like “just letting you all know you have 15 minutes left on your booking, we are a bit busy tonight so we’d really appreciate that you leave on time so we can prepare for the rest of our night” and to give timed reminders after that point.
Again if people aren’t moving at that time (happens so often with larger groups, trust me we know it) just again be firm but not rude with “sorry times up! We hope you had a good night but we will need to start preparing the table for our next guests”
To the waitress directly:
It’s best not to assume everyone is stupid and against you on a bad day. Some of us have also done our hard yards is hospitality too and know how it gets serving large tables. You’ll find that most people are sympathetic if you’re feeling a bit off but you’re in a customer facing role, please learn to take breaks if you need them.
Pleasant place with excellent view.
Good pizza, fast, punctual, attentive service, I would say excellent.
Great attention to people with celiac disease, in particular we thank Jennifer, the excellent waitress!!
I came here the other night. Their menu had gf online however didn’t state that on the QR menu. I’m intolerant (not coeliac) so I clarified if those dishes were gluten free which they checked with the kitchen and replied yes, however, that night I was so sick and bloated due to their being a significant amount of gluten in something. I understand cross contamination and the risk but i have never been that sick from something stated gluten free. I won’t be returning as I’m too scared to trust it and don’t think it should be labeled as gluten free if it has that much of an impact on someone who is just intolerant.
Payment Required/45 Lime St, Sydney NSW 2000, Australia
Gluten-free options
CocktailsAllergen FriendlyDinnerIndianOpen Late NightOutdoor SeatingTake AwayVegan OptionsVegetarian OptionsBread ItemsDessertsLunchDeliveryKid FriendlyBarRestaurant
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Eric Rubin
Warm people and great food. There were several family celebrations going on which made the experience more fun. And the butter chicken was the single best dish we’ve had at an Indian restaurant. Also, great gluten-free options.
Had a great time here! Had amazing gluten free and vegetarian/vegan options. The staff was all super friendly and the ambiance was amazing! Just what we were looking for!
Can not wait to come back since the park out front was the perfect spot to dine, drink and enjoy the city.
Ordered the lamb salad and a pizza with chips to share. We asked for the chips to come out first but the lamb salad came out before they did. So we asked how long the pizza would be as one of us had our meal and the other didn’t - waiter said he’s asked them to start making it now…! Second visit here and I had the lamb salad last time which was beautiful and huge. This time, the salad was still lovely but was definitely almost half the size. Don’t know if we’ll be back. The gluten free Portuguese chicken pizza was very average.
We went here for our office's Christmas meal. The Christmas meal has some diversity, including vegan and gluten-free options. The service was also decent. Overall, will return to sample their regular menu.
Lovely noisy close truly authentic Italian restaurant. Polite, friendly, knowledgeable, understandable servers. Beautifully presented generous food off a tempting varied menu. No Gluten Free pasta options as it is all hand made home made but there are plenty of other GF meals. We had a beautifully cooked Atlantic Salmon with steamed veggies and mushroom risotto. We left before dessert & coffee because it just got too boise and we couldn't hear ourselves think!! Well worth a visit!!
Last night in Sydney. We were looking for a low key restaurant. Saw the pizza being served to another table and decided to have dinner. Nice rooftop and the pizza was yummt! Had gluten free option that was tasty. Would recommend for a nice casual dinner.
Nice drinks, very reasonable prices. Gluten free and vegetarian options available. Restaurant accessible by wheelchair - lift on side further away from harbour. Staff very helpful when I asked to be seated away from a speaker due to noise sensitivity. Would come back here again.