וטרינר תורן אבן גבירול

About a month ago I went to the vet to get medical attention for my dog I arrived at the clinic after calling to make an appointment to get pills for my dog ​​who had been suffering for a whole week It was a very rainy day and I arrived at the branch on a scooter The clerk named Aya was sitting there talking on the phone And asked me to go outside to wait outside because there was a girl with 2 large dogs who needed to leave the branch I went out, waited outside and went back inside When I came back Aya asked for my details to be uploaded to the system and she did upload them and told me to wait because she answered the phone claiming that it was an emergency on the phone and she was in the middle of a conversation (I ask myself if you are in the middle of an emergency call why do you ask for my details and want to upload the subscription and start with another customer when you haven't finished the emergency case with the customer on the line? It doesn't matter, it's hers) After that I told her there is a situation please hurry me up because it is raining and I am in a hurry to get home so that I don't get caught in a flood because I am returning home on a scooter and it is just to get in Bring me the pills you asked me to come pick up. Out of nowhere she got mad at me and told me that if I continued I wouldn't get treatment I told her are you punishing me? Or my dog ​​who is throwing up at home from diarrhea and not feeling well I told her that she wasn't threatening me and I have a subscription and I demand to get treatment for the dog Aya decided to leave the branch and not answer me and I came to open the vet's door to get an answer from someone else Aya raised her hand at me and pulled my hand and started screaming and saying that my subscription is on her dick and started screaming and acting vulgar and even banged her hand hard on the service counter. Another clerk named Opry came out of the vet's room and stood like a gangster and said "If you think I'm here for you, you're wrong, on our shift you won't get anything." Immediately afterwards I spoke to my partner who worked from morning until night and had to bother to come to the branch and pick up the pills for me because they claimed that on their shift I would not receive treatment for my dog. When my partner arrived and asked Aya if something like "our subscriptions and money are on someone's dick" was true, she informed me that yes, that was indeed what was said to me. It should be noted that I have 2 subscriptions for 2 dogs, one puppy and one adult. If you are punishing someone, it is my dog, not me. It should be noted that I did not curse and did nothing but stand and wait for the pills. I complained to the management and did not receive a response other than a listening ear. The adult dog's subscription ends in two weeks and Michal called to renew the subscription. I said that without a significant discount or something as compensation for the mental anguish, I do not intend to renew my subscription with you, and even when the puppy's subscription ends in a few months, I will not renew it with you. The girl called my partner's phone and said that we are not willing to renew the subscription if this Not at least 50% on the adult subscription because I went through something there that I never dreamed I would have. I've been with you for 7 years. She said you really won't get 50%, I'm willing to give you a 10% discount (which by the way is what they do to us every year, so it's nothing new to me) And the conversation ended. I appreciate your care If that's how you respond, you see you didn't read what I wrote because I said everything you wrote I really didn't condition the discount in exchange for not publishing I published because I haven't received a response for over a month and a half And it's true, I don't know why it was published with you, meaning the Florentine branch

Professional, pleasant and caring staff, both the veterinarians and the entire staff at the clinic. We and all the family's dogs have been with them for 17 years. Everyone helps with any problem and patiently answers any question. Highly recommend

Terrible care for important things, almost killed my customers dog until I convinced them to move to another vet with immediate improvement. I've had many bad experiences here. Edit to add to your reply. Yes, 6 years ago because I stopped coming there. Because you guys are terrible. Be careful what you ask for.. if you really want me to share the details here of your unprofessionalism, I can. I have at least 3 terrible experiences I can provide in full detail. And how is it if I paid you money for years then stopped that my experience with you is 'baseless slander'? It's based on experience with you. I work with dogs and can ask any of my customers who have had bad experiences with you for details here too.. you prefer this? Yalla when I have some time here and there I'll come here and share some experiences. First bad experience here is when I dog had sudden serious trouble breathing one night. I hurried there in emergency mode for me. When I got there, the vet was smoking a cigarette outside and he showed no sign of planning to stop it to come in. I told him I came for emergency not for something routing and his answer was 'she looks fine to me' (before we even stepped in). Chili, a dog friend of mine was there for a bunch of nights for some serious stomach bug. She was getting worse and worse everyday and was almost gone. When I came to visit she was in her cage and a puddle of diarrhea, I tried to take her for a walk and she had a whole bunch on the way, she clearly was not taken out or cleaned up. I happened to hear the shift change over over the nurses and the one finishing her shift told the other one to check if chili got her medicine today cuz she didn't have time to check.. The other one said no problem I'll check it later sometime. This is while the dog is almost dead. I recommended the owners they move to a different vet which they did the same day, she received blood infusion and she immediately started recovering. Why would I come back there? I held back but I'm still bitter about the ordeal I had with my dog there. This is not slander, this is a warning to people who have serious problems with their dog to go somewhere with more caring and thorough treatment. I paid a bunch of money there too.. how would this be baseless?