The store has a zero return policy, making exchanges difficult.
Exchanges require repayment of the delivery fee, which can be several hundred dollars.
Furniture prices in-store are often higher than online.
I have been using it now for 3 months and it saves me so much research. Reduces the need to call and double check every time.
How did I not know these places existed?! Atly's scoring is a lifesaver, now I can finally find THE spot without wasting time Googling my life away.