I loved this restaurant, great outdoor seating and a whole menu of gluten free options. Staff member Margarita was excellent with my allergy and made for a lovely experience.
BurgersBreakfastVegan OptionsBrunchDinnerOpen Late NightLunchVegetarian OptionsBread ItemsCiderDessertsCafeDeliveryTake AwayPet FriendlyOutdoor SeatingKid FriendlyBarRestaurant
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Yuliia Voronina
It's great that we didn't have to book a table. In this chain, it's often possible to come without a reservation.
The atmosphere is very pleasant, the music is not loud. You can easily communicate. I ordered via QR code, for some reason I waited 30 minutes. I ordered poached eggs with salmon. Delicious. I enjoyed it. There is a Gluten Free menu,
Sent a gluten containing pasta on a Deliveroo order , was ordered as a non gluten one!! Glad I know what it’s supposed to look like and didn’t eat it or I would’ve been horribly sick!!!!!
Best lentil/carrot/ginger loaf I've had! Big shout-out to the young foreign girl who took our order. She had the patience and consideration to ask about every detail pertaining to my condition (I'm coeliac). She really did go the extra mile to help.
I'm truly sorry to say I've forgotten her name so I can thank her publicly, but if she's reading this, she knows 100% who I am ;-)
Can I just say, my partner and I, have traveled extensively around your country (=Poland), from north to south - we always come back with treasured memories. Dziękuję :-)
Thanks a million !! :-)
Coeliac Review: The GFC nuggets are AMAZING. The fries are also GF and so good.
Only downside is they shut their toilets around 18:30pm which is annoying if you’re eating in.
An absolute gem of a place.
About 10 mins walk from Kew Gardens. I have to eat gluten free for medical reasons and the staff were amazing at making sure i had an enjoyable tasty meal.
Thank you to everyone, front of house and in the kitchen.
Fantastic meal followed by a walk round the Christmas lights at Kew.
A perfect evening. 💕
No flexibility on menu, no Gluten free options, pretty dreadful really.
Pretty awful service culture issue in the Gardens as a whole.
Having a nice terrace with a good view and good interior is no substitute for professional catering
The Dysart Arms, 135 Petersham Rd, Richmond TW10 7AA, UK
Gluten-free options
LunchDinnerDeliveryTake AwayOutdoor Seating
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Stella A
A wonderful birthday treat. Impeccable service and quality of food. Loved every moment and really appreciated the extra effort to accommodate for my gluten free coeliac needs.
Shaftesbury Arms, 121-123 Kew Rd, Richmond TW9 2PN, UK
Gluten-free options
DeliveryTake AwayPet FriendlyOutdoor Seating
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Michelle Doncom
We had an overnight stay in Richmond and needed somewhere to eat that also catered for gluten free. Came across these guys and felt welcomed, the atmosphere was great, food amazing had a throughly enjoyable visit and if ever back in Richmond I know where to eat !!!! The photo is of the gluten free Shaftesbury Burger 🙂 it was also quiz night when we visited (Sunday 11th May) and was lovely to see a mixed age range and that dogs were also catered for!! Thank you to all the staff 😀
The food is absolutely amazing!!
I just warn anyone gluten free to not risk it. I went for my birthday and told my server before each dish I had an allergy, and was told it was fine, but by desert, I was served a dish I was told was gluten free and when I was finishing eating it they ran over to tell me it had cookie crumbs on it, which has looked like almond crumbs because there were pieces of almond so I didn’t think anything of it because again I was told it was gluten free before I started eating..I had a stomach ache all evening which wasn’t ideal especially on my birthday. I would stay away if you are quite allergic.
Besides the lacking in allergy training, the food was great, but I would just be cautious if you have an allergy.
For management: please you should have an allergen binder and training for your staff if you are going to claim safe for allergies. There were items labeled gluten free on the menu, like poppadoms, that when I tried to order the staff said they sometimes have gluten, those should not be labeled gluten free. The ice cream I ordered which had cookies on it, was labeled gluten free on the menus and the server said it was fine, but the desert chef did not know what gluten free meant. There needs to be better training or don’t say you are safe for people with allergies.
Also some of the plates were chipped which is not what you would expect from a high end restaurant.
The girls from the reception were so helpful and managed to accommodate me and my friend early , took care of our coats and advised to choose gluten free options as we were unable to use QR code. Lovely Saturday brunch we definitely recommend
5-Star Review for Britannia Pub & Restaurant - A Perfect Sunday Lunch Experience! Birthday 🎂
We had the most wonderful Sunday lunch today at Britannia Pub & Restaurant. From the moment we walked in, the atmosphere was warm and inviting, making it the ideal setting for a birthday 🎁 celebration. The staff were incredibly attentive throughout our visit, anticipating our needs and ensuring everything was perfect.
The food was simply fantastic. We started with the artichoke soup and tempura prawns, both of which were beautifully presented and bursting with flavour. For mains, we tried a selection of Sunday roasts—both the beef and pork were cooked to perfection, tender and rich, with all the classic trimmings. Every bite was delicious and comforting, exactly what you’d hope for in a traditional British roast.
The whole experience was seamless and enjoyable. Whether you’re after a special occasion or just a lovely Sunday meal, the Britannia truly knows how to make a lunch memorable. Highly recommended! * * * * *
P.S. Two members of our party required gluten-free options, and the Britannia wonderfully accommodated their needs. The gluten-free dishes were equally delightful, showcasing the kitchen's versatility and commitment to all guests.
P.P.S. The icing on the cake (!) was the surprise birthday candle presented with our pudding and coffee. It was a thoughtful touch that made our celebration even more special.
Thoroughly enjoyed. Lovely selection of tapas gluten free. If any downside no gluten free pudding other than icecream or icecream with alcohol otherwise I would have had one. Staff very friendly. Small and intimate. Nice selection of drinks. And open early so perfect before theatre
Celiac friendly
