Kye

Google review

An amazing restaurant with truly delicious food!! My partner is gluten-intolerant and around 80% of the menu is gluten free or can be made without using gluten. The burgers are delicious and I would highly recommend the wings as they were our favourite part of the meal!

Mason Thornsby

Google review

Already booked our next visit, mixed kebab was awesome. so much suitable for coeliac as well. Couldn’t recommend more.

JoPerson17 Choc

Google review

Always had quality food and great as a coeliac who needs gluten free. Fave place and great quality desserts/coffees

Helen Valentine

Google review

Never as a paying customer have I ever been spoken to in such a manner as Shane the restaurant manager did towards me this evening, on the evening of a birthday dinner for my partner! We called him over to try to be helpful to advise him that our waitress should be advising people if something on the menu changes due to my gluten intolerance. We were told by her that the majority of the menu was already gluten free. Therefore, to receive skinny fries when I specifically ordered the haddock because I wanted chunky chips without any warning prior seemed to me something the manager should be aware of, so that he could raise it with your waiting staff. I can not believe how defensive Shane immediately became and not even an apology! He was not only defensive, but attacked me by stating that he thought I was “rather angry over some chips”! It was his attitude with no apology that got my back up, but then his defensiveness and him then telling me in a condescending manner “to not let it spoil my evening, it’s just chips” was just insulting. He kept going on and on, repeating the same defensive stuff, even though I just kept saying okay, okay several times in the hope he would just go away & eventually had to ask him to go. It was clear he was looking to antagonise me! With any customer complaint, an apology should immediately follow, especially when a mistake has be made by the staff! Rude does not describe how this manager conducted himself! The food: it was ok, not 4 or 5 stars as the haddock was a small portion but tasted very fresh. The chunky chips looked better than they tasted. The desserts were okay but overall the food was not outstanding and we wouldn’t rush back even if you did take Shane out of the equation! I did appreciate the chef providing the white chocolate writing on the plate wishing my partner a HB but it didn’t change the upset caused. We had no drinks so total spent £72. This experience with Shane’s approach and attitude completely spoiled not only our dinner but the entire evening for us! Had we had more time, as we were going to the theatre, I would’ve left there and then. An email to higher management after stating that she was shocked to receive a complaint about Shane, who had been a valued member of their team the past 15 years, and concluded with the following: ‘We always strive to give the best customer service and hope in the future you will return to experience our usual high standards. I would be more than happy to assist with this reservation and include a gesture of goodwill.’ If the gesture of goodwill is on par with what she referred to in her reply as my partner receiving a “birthday dessert”, (which was a plate with white chocolate writing on it and 2 tiny miniature meringues with a single strawberry) then even if they offered dark chocolate on a plate saying ‘Sorry’, I don’t think I will be making a special trip from London to find out.

Darren Potter

Google review

You don’t do gluten free as a lot of people are so you should cater for it