I usually have a great experience at Rupert and hound however tonight was appalling.
We had friends visit from interstate so we took them to one of our favourite restaurants here . Being coeliac also a great option for dinner as well.
Friends have a 4 year old boy and we have a 3 year old boy, made this clear on the booking. Our waiter was fantastic. No issues. After the boys finished their dinner and we had just been served our mains they were a bit difficult , wanting to get down from the chair , trying to play with their toy cars on the floor , and we were all attempting to control the situation however as anyone with kids will know it can take a few minutes to figure out what is going to work tonight to get them to settle which we were working on. Got the kids settled, my son was on the lap of my wife with the phone volume turned down watching some videos , and the 4 year old was on the floor by the chair , plenty of room around playing quietly with his cars, could not hear them over the general noise at the restaurant at this point.
The issue as follows, table behind us had a young couple, unsure if they were reviewing the restaurant or something as they had a decent sized camera taking photos of food etc , they were sitting at a table for two against the window near the water. Their waiter came to them and informed them he had organised a new table for them in another area, not to worry it was still by a window and near the water if they would like to be shown to their new table. The couple was visibly confused, they asked why they needed to move and the waiter confirmed ‘if you’re going to enjoy your dinner you’d want to do that somewhere that isn’t so loud and distracting because of where you are sitting ‘ again couple confused asked what he meant, and he confirmed that ‘obviously the family behind is being quite loud and the children were misbehaving’ , they said it wasn’t an issue and were happy with their seating, the waiter confirmed ‘when it becomes a problem just let me know and I’ll sort you out okay’. The whole conversation was riddled with tone from the waiter. The kids at this point at mentioned were not making any noise.
Firstly totally killed the atmosphere in the section immediately. Secondly if you have an issue with the kids let us know, we were attempting to get them under control earlier and there is no issue in popping over if the kids are being disruptive and say ‘hey are we doing okay over here, noticed things seem to be getting a did you want to order some dessert for the boys etc’
Finally the couple clearly didn’t have an issue with what the waiter considered loud and disruptive and by the time he had offered to move them which they didn’t request the kids were fine.
Our guests were quite upset and while we went to pay the mother of the 4 year old took him out the front , and needless to say left in tears.
I won’t be going here again after this.
Fantastic service and food, our server's recommendations resulted in one of the best dinner experiences we had in Launceston. The care when accommodating coeliac/gluten allergies makes this place a must-visit.
I went here for lunch after seeing a fellow coeliac reccomend Saint John's to me and I had an amazing experience! Honestly such fantastic food - awesome coeliac safe fried chicken burgers with the best burger bun and chips I've had in a long time! And the deep fried Halloumi was unreal 😍
We had the best morning coffee at Earthy Eats cafe and then stayed on for lunch while on holidays in Launceston. An absolutely fabulous Cafe, with so much attention to healthy, natural ingredients with a delicious selection of vegan, vegetarian, gluten free and low carb choices. Being diabetic it was great to have lo carb options. We headed back on the ferry to Geelong later that day. Next visit we'll be going back for coffee and lunch!
We absolutely LOVED our dinner here- the flavors of our dishes were delightful and fragrant. Perfect winter weather food and served by very kind people. Highly recommend visiting - we enjoyed the Lamb Saag and Chana Masala dishes (safe for those with gluten and/or dairy allergy concerns).
LOVE CUCCINA! My fav place to eat. They cater well for gluten free (unsure about coeliac)! Huge portion sizes and delicious food. Waitstaff always friendly and efficient! ❤
We love coming to Levee on our annual holiday to Launceston. In fact it’s so good, we often try and visit twice. The staff are attentive and the food is delicious. The gluten free pizza is the best we have ever had. The calamari is also superb. Yummy!
This was our 1st visit. Omg absolutely amazing. So I had to come back to launnie to stay for another hospital appointment so again had to leave my 5 beautiful children behind as I am getting staples removed out of my head after a growth being removed 2 weeks ago...
Coming to this restaurant, absolutely was amazing. There extremely coeliac friendly and very kind and polite. All staff work very well together.i wish I had of had enough money to tip our waitress. Because of privacy I won't physically name her but I will remember her. Even after I said why we were here and having a meal my dessert came out so beautifully to congratulate me on getting my staples out. It was really lovely of them to do that it made me happy emotional. Thank you so much . And food omg definitely get what you pay for and so yummy.thank you again and dessert was so pretty and delicious.
A lot of drink options as well. Service on point.
I got a burrito take away - I got it gluten free and the staff were so helpful, and the service was so lovely. I haven't had a burrito in so long because nowhere has offered a gluten free option, my only regret is that I'm only visiting Launceston and not living here - I'd be a regular! The burrito came with rice and a salad - the meal was huge, good value and excellent tasting. Highly recommend 👌
Helpful tip to others - there was also no coriander!
Beautiful Thai food - the whole family (ranging from 5 to 85 years) loved it. Looking forward to coming back next time we are in Tasmania. 😊❤️💕🫶
(They also made everything gluten free for me)
Had 3 Coeliac ppl in a group and the team was absolutely lovely. They tried their hardest to keep it contaminant free and did a great job. We all enjoyed ourselves and didn't get sick at all. Everyone was lovely. And the atmosphere was good. Gives of a very upper bogan country vibe. Absolutely loved it. With the car pics on the walls. And the cool Harley with the pink pig. I thought they had topped it. Until the Hogs breath mascot came out and said hi to my little brother. He absolutely loved it❤️❤️❤️ great night and great photos of my brother he loves to look on and talk about the pink pig😂😂👍
Absolutely delicious meals. Tasty and fresh. Very helpful with our gluten free and dairy free requirement and the service was excellent in this regard and nothing was too much trouble for our waiter. Definitely recommend! Just yum!
Great food, normally pretty quick takeaway. Sit down available as well. They also have XL size (approx $14.70 takeaway) which is not mentioned on the menu. Will cater for dietary needs where possible, like gluten free. Sauces seem to be prepared in advance but I think the prices are good for what you get. Also you can watch the takeaway food preparation.
Awesome Vegan items available. About 6-7 options from memory. Ordered the vegan pad Thai and gluten duck curry and they were both amazing. Would definitely come back!! Great atmosphere too.
Chef prepared a gluten-free/vegan meal and dessert for my wife and I. The flavours and ingredients were amazing. The coffee is also excellent. The table service was friendly and professional. I highly recommend this restaurant.
60/64 Elizabeth St, Launceston TAS 7250, Australia
Gluten-free options
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sonia Henderson
There were 9 of us mostly over 70 seniors. and we shared a variety of really excellent pizzas. Had forgotten to order a gluten free one and the staff whipped us up another in no time. The staff were extra friendly and helpful. Thanks to them and the great food
Recommend this as a great venue.
Celiac friendly
