Louis Crew

Google review

Food was tasty. Server was friendly, with just a hint of attitude to keep the banter lively. I appreciate the option for gluten-free buns. Beer selection was decent. Only eaten there once, but would return.

Elliott Ratliff

Google review

I didn't have a good experience yesterday. I went online and ordered a gluten-free pizza with extra sauce, mozzarella cheese, pepperoni, and thick cut pepperoni. I also said no Romano cheese and put in a special request for lots of sauce on my pizza. They handed me the pizza and I went outside to my car and noticed that the pizza had extra sauce, pepperoni, thick cut pepperoni, and ABSOLUTELY NO CHEESE. I went back inside and had them remake the pizza and it was wrong again. The second pizza had extra mozzarella cheese, which I did not ask for, pepperoni, thick cut pepperoni, and NO EXTRA SAUCE. I was tempted to go back inside and have them make the pizza a third time but at that point, I just gave up and left. This may be a stupid question but, what is the point of having a "customize" option on the website if the person making the food is not going to pay attention to it? This is also the second time that I've come to this location and order the same Pizza and it was not made correctly. The last time it happened, I didn't check with the pizza until I got home before I realized it had no extra sauce. Maybe one day, I'll be able to go to this restaurant and order food and it will actually be right. With two trips and three messed up pizzas, I really don't have much confidence in this restaurant right now. ☹️☹️☹️

DJ Zimmie

Google review

About a month ago I had issue at this restaurant and sent a lengthy email but never heard back. Last week I had another issue so I'm posting both here since management doesn't respond to emails. I hit this Mad Mex for takeout on the way out of town to a few destinations. Last month I placed a pretty large order (almost $100) online. Because the online modification system is lacking things like "no tortilla" for salads and "sauce on the side" for tacos, I had to call in to make modifications for food allergies. The woman who answered the phone couldn't be bothered to let me finish my sentence and told me to "call back later because they were busy". I explained about the food allergies and she begrudgingly wrote down what I said. When I arrived, I stood at the bar for almost 5 minutes with no employee behind the bar. When someone brought the food out, everything I requested was not actioned. Tortillas on an order for a gluten free person. Sauce on things. Forgot the salad dressing. I caught what I could but some things were discovered when we cut food open. Last week I called to place a takeout order to grab before I hopped on the turnpike. To be honest, I didn't want to give them my money but the food options in Monroeville are mostly junk. I called 3 different times and nobody picked up. Then I called Greentree to ask if Monroeville was closed. The manager put me on hold, called Monroeville AND the manager and couldn't reach anyone (5 mins of hold). I called Monroeville back about 5 mins later and someone magically answered! I placed my order and when I got there, there were 2 (2!) customers. Why was nobody answering? Definitely didn't have anything to do with the employee eating Chik Fil A in the back booth on her phone or the entire pan of cake they had for some kind of employee party. I don't tip on takeout anymore no matter where I'm calling and Mad Mex was the main impetus for this. About 50% of the time something is wrong or missing with my order but in 2025, my expectations are so low, what can you do.

Billy Nichols

Google review

Since I have been on a gluten-free diet for the past 3 years, their gluten-free hamburger bun is the best I have ever had. The hamburger and fries were delicious, and the staff was friendly and efficient. EDIT: Tonight 6/19 was my third visit to this location, and better than ever. The food was great and the service, as always, was excellent. Gabriela was my waitress the last time, and she did very well for being new at the job. Naya was my server for the second time tonight, and she was pulling double duty as hostess and waitress. Kudos to Naya, Gabriela, the cooks, and the entire staff. (And why doesn't Google want you to review the same place more than once?!? C'mon, Google!)

Mike Watson

Google review

Fantastic Family owned Restaurant! Love the Curry, or chicken chili, they make it gluten free for me!