A busy spot with a fun atmosphere, perfect for celebrations, and known for its attentive service and great drinks.
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Dennis Farrar
WHERE DO I START??? ORDERED A SMASH AVOCADO CHEESE BURGER (SWISS) ON THE SIDE, GLUTEN FREE BUN, SWEET POTATO FRIES, WITH CAMPFIRE SAUCE. SPLIT AS MY WIFE AND I WERE SHARING. WHICH THE KITCHEN DID. WHEN WE GOT OUR DINNER (20MIN. LATER) THE BURGER AND FRIES WHERE COLD! NO CHEESE AND NO CAMPFIRE SAUCE. FLAGGED DOWN THE WAITER (ZACHERY) AND TOLD HIM. HE HAD TO MAKE TWO TRIPS BACK TO THE KITCHEN TO GET OUR ONE CAMPFIRE SAUCE. THEN WENT BACK TO THE KITCHEN TO GET OUR CHEESE (PEPPER JACK?) IT WAS NOT SWISS, LIKE I ORDERED!!!! WHAT KIND OF TRAINING DO THESE SERVERS GO THROUGH? NOTE: THIS WAS ON A THURSDAY NIGHT AT 5PM AND THE RESTAURANT WAS ALMOST EMPTY. IF THIS HAD BEEN A SATURDAY NIGHT, I WONDER HOW MUCH FREE FOOD WAS THE MANAGER GIVEN OUT FOR SUCH SERVICE.
THE LADY MANAGER ON DUTY CAME OUT AND OFFERED US A FREE BURGER AND EXTRA FRIES AND DRINKS. WHICH WE RELUCTANTLY ACCEPTED. WHEN I PRINTED OUT THE RECEIPT IT WAS BLANK. NOTHING PRINTED. ZACHERY WENT BACK TO GIVE ME A PRINTED RECEIPT. I MENTIONED TO HIM THAT HE POSSIBLY NEEDS TO BE RETRAINED, HE THEN TOLD ME THAT I WAS THE WORSE CUSTOMER HE HAS EVER WAITED ON. REALLY!!!! ALL I WANTED WAS WHAT I ORDERED IN A REASONABLE TIME. IS THAT TOO MUCH TOO ASK?
THE LADY MANAGER ON DUTY GAVE US WHAT WE ORDERED TO TAKE HOME. I WAS NOT ASKING FOR ANYTHING FREE, I JUST WANTED WHAT I ORDERED IN A TIMELY MANNER.
I CAN ONLY SAY IF I OWNED THIS FRANCHISE, I WOULD BE TRAINING OR RE-TRAINING SOME FOLKS. IT IS NOT PROFITABLE TO GIVE AWAY FREE FOOD FOR INEXCUSABLE SERVICE AND COLD FOOD!
MY WIFE AND I HAVE BEEN TO NUMEROUS RED ROBIN RESTAURANTS AND THIS IS THE WORSE!!!! THE RED ROBIN IN TEMPE IS PERFECT. WE NEVER HAVE HAD A PROBLEM THERE. FOOD IS HOT AND SERVICE IS GREAT. MAYBE THE SURPRISE RESTAURANT CAN LEARN SOMETHING FROM THEM. I HOPE SO.
WELL, THERE YOU HAVE IT. GOOD LUCK IF YOU GO TO THE RED ROBIN IN SURPRISE, AZ. IT’S LIKE A BOX OF CHOCOLATES. YOU NEVER KNOW WHAT YOU WILL GET.
THIS SHOULD NEVER HAPPEN. ☹
GrillAmericanDinnerOpen Late NightLunchDeliveryTake AwayKid Friendly
This spot offers a fantastic family atmosphere with attentive service and a diverse menu that keeps everyone coming back for more!
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Esther DiCamillo
Had a great experience today!! They were able to accommodate my son's Celiac disease, and he was able to have a salad, salmon, and sweet potato 🥔 - he loved it!
I had chicken Parmigian - so good! Daughter bad the baby back ribs, and husband had a ribeye. Everyone was VERY happy with their food and VERY happy with their service!
Drinks were refilled and in addition to multiple servers checking on us, I beleive the manager dis as well. Good family atmosphere and great food!
Went back again - wonderful experience!
A casual spot with a wide drink selection and tasty menu options, perfect for a laid-back meal with friends or family.
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Ashleigh Bates
My husband and I have come here a few times now and we have enjoyed it. They are limited in gluten free options but they do have a cauliflower pizza and I'm pretty picky when it comes to my pizza but it was delicious! They have lots of different drinks and beers to choose from so there's definitely something for everyone. As my husband doesn't have dietary restrictions such as I do, he says they have delicious food! He's had pizza, a sandwich, and other stuff in the past and says they are all delicious! I would definitely recommend it if you're in the area!
Known for its must-try chicken enchilada stack, it's a go-to spot for those visiting family in the area and delivers great service.
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Alison Fischer
I live in So Cal. I have family in Surprise and El Mirage. Every time I go out to visit them, I have to eat here. I have to eat gluten free so I have to get my gluten free chicken enchilada stack. It is the best! I always get excellent service, Andy is my favorite server. Last week I had Jessica and she was awesome! Don't ever change the recipe for the chicken enchilada stack and Andy and Jessica, you guys are awesome!
A warm, soft bun served separately makes for a unique twist on the classic burger experience.
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Randy P
I ordered a burger with a gluten free bun. I was impressed that the bun comes separate from the burger and fixings. The bun is warm and soft and good and If you've ever had gluten-free bun you know that would be a good one.
I'm Celiac and this sushi restaurant is very good about knowing what to serve me because of my disease. The only thing I wish they took better care of was serving Gluten Free Soy Sauce. We typically bring ours from home and they never mind so it's not that big of a deal but would like to not have to lug a bottle of soy sauce around anytime I want to eat it. Also I would also like for them to have separate soy sauce bowls for those who are celiac because Soy Sauce typically contains gluten and the cross contamination can affect us Celiacs if not cleaned properly. Their Nigiri is so fresh. This is our go to sushi spot. Love it.
Accommodating Gluten-Free