I usually have a great experience at Rupert and hound however tonight was appalling.
We had friends visit from interstate so we took them to one of our favourite restaurants here . Being coeliac also a great option for dinner as well.
Friends have a 4 year old boy and we have a 3 year old boy, made this clear on the booking. Our waiter was fantastic. No issues. After the boys finished their dinner and we had just been served our mains they were a bit difficult , wanting to get down from the chair , trying to play with their toy cars on the floor , and we were all attempting to control the situation however as anyone with kids will know it can take a few minutes to figure out what is going to work tonight to get them to settle which we were working on. Got the kids settled, my son was on the lap of my wife with the phone volume turned down watching some videos , and the 4 year old was on the floor by the chair , plenty of room around playing quietly with his cars, could not hear them over the general noise at the restaurant at this point.
The issue as follows, table behind us had a young couple, unsure if they were reviewing the restaurant or something as they had a decent sized camera taking photos of food etc , they were sitting at a table for two against the window near the water. Their waiter came to them and informed them he had organised a new table for them in another area, not to worry it was still by a window and near the water if they would like to be shown to their new table. The couple was visibly confused, they asked why they needed to move and the waiter confirmed ‘if you’re going to enjoy your dinner you’d want to do that somewhere that isn’t so loud and distracting because of where you are sitting ‘ again couple confused asked what he meant, and he confirmed that ‘obviously the family behind is being quite loud and the children were misbehaving’ , they said it wasn’t an issue and were happy with their seating, the waiter confirmed ‘when it becomes a problem just let me know and I’ll sort you out okay’. The whole conversation was riddled with tone from the waiter. The kids at this point at mentioned were not making any noise.
Firstly totally killed the atmosphere in the section immediately. Secondly if you have an issue with the kids let us know, we were attempting to get them under control earlier and there is no issue in popping over if the kids are being disruptive and say ‘hey are we doing okay over here, noticed things seem to be getting a did you want to order some dessert for the boys etc’
Finally the couple clearly didn’t have an issue with what the waiter considered loud and disruptive and by the time he had offered to move them which they didn’t request the kids were fine.
Our guests were quite upset and while we went to pay the mother of the 4 year old took him out the front , and needless to say left in tears.
I won’t be going here again after this.
GLUTEN FREE - OMG.
You know what, you can make your own atmosphere but whose got the inclination when all want to do is sink your teeth into the delicious burger served to your table.
We will be getting another "Burger" fix for our "Soul"before leaving Tassie.
Still as good 3 years since our last visit from SA.
Fantastic service and food, our server's recommendations resulted in one of the best dinner experiences we had in Launceston. The care when accommodating coeliac/gluten allergies makes this place a must-visit.
Brilliant Dining Experience. Lots of Gluten Free options. They were able to facilitate almost all the dishes on the menu as Gluten Free. Delicious gluten free bread. Service was excellent.
Perfect dining experience. Once seated our waitress instantly asked if we had any dietary concerns. I am Celiac but also dairy and soy intolerant. She did not even bat an eyelid and straight away let me know what o can have BUT also checked with the chef who did slightly vary an entree for me. The food was outstanding g and for once I felt like I had no real limits on what I could have. The staff weren’t over and above in their service. I think our waitress was Holly if I am wrong I apologise. OUTSTANDING
This was our 1st visit. Omg absolutely amazing. So I had to come back to launnie to stay for another hospital appointment so again had to leave my 5 beautiful children behind as I am getting staples removed out of my head after a growth being removed 2 weeks ago...
Coming to this restaurant, absolutely was amazing. There extremely coeliac friendly and very kind and polite. All staff work very well together.i wish I had of had enough money to tip our waitress. Because of privacy I won't physically name her but I will remember her. Even after I said why we were here and having a meal my dessert came out so beautifully to congratulate me on getting my staples out. It was really lovely of them to do that it made me happy emotional. Thank you so much . And food omg definitely get what you pay for and so yummy.thank you again and dessert was so pretty and delicious.
A lot of drink options as well. Service on point.
I got a burrito take away - I got it gluten free and the staff were so helpful, and the service was so lovely. I haven't had a burrito in so long because nowhere has offered a gluten free option, my only regret is that I'm only visiting Launceston and not living here - I'd be a regular! The burrito came with rice and a salad - the meal was huge, good value and excellent tasting. Highly recommend 👌
Helpful tip to others - there was also no coriander!
The best curries my wife & I have had anywhere in the country. No bain marie's, just freshly made beautiful food. Gluten free options & no msg. What more can I add but try for yourselves.
Celiac friendly
