Buck Burgers & Brew

My family and I used to enjoy coming to this place for dinner, as they offer gluten free (GF) buns to allow those with medical conditions such as myself to enjoy a good burger. We went to this restaurant on August 23rd, and even though we emphasized to our waiter several times when ordering that I needed a GF bun, he still brought me a burger on a regular bun. It was not until a couple bites into the burger that I realized this could not be a GF bun. After this happened, our waiter informed us that they had in fact, given me a regular bun, and offered a half-hearted apology with a lame excuse about being tired after working so many hours. Within hours after eating those two bites, I became extremely ill, as I always do when eating a gluten item and I have still not recovered fully. To make matters worse, my husband, who is a very tireless advocate for me at every restaurant we eat at, has called the owner twice, leaving messages both times, to speak to him about the need to better educate his staff and stress to them the importance of taking food-related illnesses more seriously. To date, the owner has not returned his call. It is one thing if the Buck did not offer GF alternatives, because then I am just taking my chances, and I accept that. However, they offer a GF alternative for a reason, and they failed to execute a simple request, which has made me extremely sick. In short, we will NEVER eat there again, and I strongly suggest anyone that has a food-related issue to seriously consider whether they will trust this place to get your food order right. I just want this place to take food-related issues/allergies more seriously. I just won't give them the chance to make me sick again. I wish I could give them no stars for this rating/review, but Google apparently requires at least one star before you can post this. The effort on August 23rd by the Buck deserves no stars at all. I stand behind everything I posted here, as it is the honest truth. Potential customers beware.

My wife is gluten and dairy free so she ordered a burger with no cheese on a gluten free bun. When the food came the burger had cheese melted on it, which is understandable. She asked for a new one and they took it back to the kitchen. When it came back they had cooked a new burger and reused the bun, it still had melted cheese on it. We liked this place the first couple of times we went, but will likely never eat there again now. At least they took it off the check.