Sandra Graham

Google review

The food is always great here. We are thankful for care taken with gluten free needs.

Beth Marsico

Google review

Mikala was so sweet and had great customer service! I have a gluten allergy, and there was a mixup with my order being cross-contaminated. However, they were so happy to remake it, and the chef came out and apologized to me personally. The manager was also extremely friendly and offered us free desserts, even though we didn’t expect that at all! My food was delicious, and the staff all had excellent service, despite it being busy. I will be coming back for sure!

Sara Kelly

Google review

In reponse to the owner's comments to my review. I do not one bit regret leaving a one star review. For those that read reviews, here's the breakdown if you plan to visit this restaurant. You must email the owner if you have a problem with his establishment. We all have this information readily available. 👍 If you have allergies, you need to sit in the lounge. You cannot enjoy the show like everyone else. Expect to have your food arrive well after other parties have eaten and left and don't complain when your server gives you 5 minutes to eat and then hurries you out of the facility. Also, you MUST ask to have the member that is having a birthday at the restaurant be sung to....you cannot simply say that they are having a birthday. If you are in a large party where gratuity is automatically added, you are golden. If you are in a party of 5 or less, expect to get stomped on. For the Gluten free/ Celiac community, I highly recommend that you seek elsewhere. Cafe Mekong in Blacksburg is an excellent restaurant in which the owners are kind and greatly appreciate your business. They will make things right if there is an issue. My family and I have visited here on numerous occasions to celebrate birthdays and other events. Tonight we had a less than stellar experience. I don't like leaving negative reviews for small businesses but feel that this is justified. Firstly, when we first arrived, we had to wait 15 minutes after our reservation time only because the large party that we were seated with was late. Could we not have been seated with another party and not have been forced to wait? Secondly, my family is gluten free so we had to have our meals prepared in the back. I appreciate that they are cautious and prepare the food separately to avoid cross-contamination. However, when the chef arrived at our table, he asked us why we did not order. "Did we order sushi or something?" was his question to us. It should have been communicated to him of the situation. It is hard enough being a family with allergies than to have it rubbed in our face that we are different from others. Thirdly, we received our meals when the other party was almost finished with theirs. It was not fun watching the other party eat their food while we patiently waited for our meals to arrive. It made it even worse when the server came out just a few minutes after our food arrived to ask us if we needed boxes to hurry us out of there!!! We literally were given just a few minutes to eat our food!!! For over $20 a plate and waiting over an hour for our food, shouldn't we be allowed to enjoy our meal without being hurried along? Lastly, we were there for our young daughter's birthday. We relayed this information to our server beforehand. Well, the large party that we were seated with was also celebrating a birthday. Guess what? The birthday person with the other party was sung to while my daughter was completely ignored. I asked the server if they could come back to sing happy birthday to my daughter and she told me that I would have had to tell them ahead of time. What? Why? My daughter chose to visit Kabuki for this very reason. Her heart was crushed. I should have pushed the matter more but by this point, I just wanted to wipe my hands of this facility In finale, this was our family's last visit to Kabuki. We were very poorly treated at this visit and would prefer to spend our money where we are treated better. I believe the owner cares about his customers and the community but we did not experience this tonight. I would not recommend eating here if you are gluten free or suffer from other dietary restrictions unless you are ok with watching others eat their food while you wait for yours to arrive. It isn't enjoyable in the least.