Quick service. Food tasted good.
For coeliacs: gluten free options on the menu but when asked was told it was my responsibility if they give me gluten and that they would cook my pasta in the same water as the gluten pasta despite my serious allergy.
Also found it very disappointing that they charge extra for a gluten free base, despite it being a medical need for coeliacs.
Had a birthday meal, ordered online then phoned up to change the cheese to vegan and the staff accommodated our needs straight away! Very happy with the gluten free base as it’s the nicest we’ve tried.
As my 1st time as a customer, I wouldn't recommend it because of the pub service. It took 24 minutes from the time we were seated by the manager, and he left us the menus to a waiter acknowledging us. The waitress told me that no one told her about our table, so she apologised for the delay. The service was great. She also helped me to navigate the menu as I am gluten and dairy intolerant. Unfortunately, it only offers limited options, In my case, I couldn't have the cod fish with chips because it's cooked in butter. Instead, I shared a mix grill plater
I gave the service 3 stars because of the waiting time. And no, it wasn't busy at all. Only 4 tables.
The atmosphere was ok.
An amazing restaurant with truly delicious food!! My partner is gluten-intolerant and around 80% of the menu is gluten free or can be made without using gluten. The burgers are delicious and I would highly recommend the wings as they were our favourite part of the meal!
Lots of Vegan and Glutenfree options. We enjoyed two meals there. The owner was very helpful in recommending food. He even brought us a plate of fried 'calamari' which was more delicious than real calamari.
The salad bowl, terryaki noodles and ratatouille gnocci were great.
Loved the 70's and 80's music in the background. Nice garden too.
My wife is a coeliac and never goes to eat in Chinese restaurant because the food is generally pre~prepared commercially and contains gluten. We were pleasantly surprised to hear they would prepare a Meal that would be gluten free. My wife had fish coated in egg and covered with a spring onion light sauce and it was excellent.
Service was excellent and judging by the crowd there it is very popular. We can highly recommend it.
Love Mr Wings, I'm Celiac so it's great that they have food especially Gluten free that I can eat. Nothing is too much trouble. Actually booked in on my birthday to go with a party of 10 family members.
Had an amazing finish-off-last-prep-meal for 20 from these guys for a big family get together. All I had to do was heat and assemble really, but every last detail was supplied with simple clear instructions, like cut herbs and salad dressings, homemade foccacia and soft-boiled eggs to top the kedgeree. Had to accommodate gluten-free and veggie preferences but that didn’t stop it from being a real banquet. Everyone was blown away by the flavours and I nearly took the credit!
Never as a paying customer have I ever been spoken to in such a manner as Shane the restaurant manager did towards me this evening, on the evening of a birthday dinner for my partner!
We called him over to try to be helpful to advise him that our waitress should be advising people if something on the menu changes due to my gluten intolerance. We were told by her that the majority of the menu was already gluten free.
Therefore, to receive skinny fries when I specifically ordered the haddock because I wanted chunky chips without any warning prior seemed to me something the manager should be aware of, so that he could raise it with your waiting staff.
I can not believe how defensive Shane immediately became and not even an apology! He was not only defensive, but attacked me by stating that he thought I was “rather angry over some chips”! It was his attitude with no apology that got my back up, but then his defensiveness and him then telling me in a condescending manner “to not let it spoil my evening, it’s just chips” was just insulting. He kept going on and on, repeating the same defensive stuff, even though I just kept saying okay, okay several times in the hope he would just go away & eventually had to ask him to go. It was clear he was looking to antagonise me! With any customer complaint, an apology should immediately follow, especially when a mistake has be made by the staff! Rude does not describe how this manager conducted himself!
The food: it was ok, not 4 or 5 stars as the haddock was a small portion but tasted very fresh. The chunky chips looked better than they tasted. The desserts were okay but overall the food was not outstanding and we wouldn’t rush back even if you did take Shane out of the equation! I did appreciate the chef providing the white chocolate writing on the plate wishing my partner a HB but it didn’t change the upset caused. We had no drinks so total spent £72.
This experience with Shane’s approach and attitude completely spoiled not only our dinner but the entire evening for us! Had we had more time, as we were going to the theatre, I would’ve left there and then.
An email to higher management after stating that she was shocked to receive a complaint about Shane, who had been a valued member of their team the past 15 years, and concluded with the following: ‘We always strive to give the best customer service and hope in the future you will return to experience our usual high standards. I would be more than happy to assist with this reservation and include a gesture of goodwill.’
If the gesture of goodwill is on par with what she referred to in her reply as my partner receiving a “birthday dessert”, (which was a plate with white chocolate writing on it and 2 tiny miniature meringues with a single strawberry) then even if they offered dark chocolate on a plate saying ‘Sorry’, I don’t think I will be making a special trip from London to find out.
Accommodating Gluten-Free
