ker smith

Google review

i came here with a friend for a catchup and a coffee and the staff were absolute angels. first off they took my order (i have a gluten allergy) at the bar and even got a manager to ensure it went through properly. they brought our food over and it was lovely! i have eaten at the lounges many times in different locations and they are always SO on it with allergies from my experience. we got a GF cheesecake to share and they again got a manager to put it through the till for me. after we ate we decided to try and do a puzzle (they have games and books available!) and due to time constraint we couldnt finish it and so i asked if i could buy it off them! without hesitation the manager said i could keep it. i had such a good day here, they are so attentive and sweet. i dont know their names but it was a lovely lady with a moomin tattoo, a girl in a pink shirt w a scottish accent and a really chill dude wearing all black w a beard. thank you!!!!🤍

Rukshan

Google review

Went in for fried chicken and came out with a fried hand. They've got these ridiculous heating elements on the ceiling at arm height. They're set hot enough to sear meat. Lifted my arm when putting my jacket on and it got burnt in the split second I touched it. Left marks down my fingers like they'd been grilled. Staff were good - they got me a burnsoothe gel and wrapping which helped but it's a ridiculous hazard. No warnings, no mesh to cover the heaters. Lucky it was my own hand and I pulled it down straight away but if you picked a kid up or something 😬 food is great though and they cater to gluten free and it didn't exactly put me off or anything but something to keep an eye out for! Edit/reply: The review was both fair and generous. Got comped £15 for my meal, but I spent well over that on getting burn creams, bandages and things like disposable gloves so I could shower or cook without getting stuff on my burns. Spent over a week typing up my reports with my left hand, rescheduling work cause I couldn't hold a pen, plucking wool out of my wounds every time I took my gloves off. 2 weeks in and the scab still kept painfully breaking every time I bent my fingers. Charlie, an apology should read, "We are sorry for the incident, we have taken steps to make sure it doesn't happen again, and we hope to see you again", not this.

Jill Gill

Google review

The pizzas at Sam’s are delicious. Fresh ingredients and super base. My daughter has a gluten intolerance and her gluten free pizza looked and tasted great. It’s not often you can find a gluten free option that tastes so good. The atmosphere was friendly and relaxed. Looking forward to seeing the results of the renovation! X

jacqui keech

Google review

Good job I booked! Dog friendly, gluten free very well catered for,we were served with good food all round. Mozzarella bites are a must and an excellent choice of puddings! Thank you.

Shuki Chand

Google review

Excellent service from Eda helping me make gluten free choices which was really useful for me as someone with Coeliac disease. Eda was very friendly and is an asset to Zizzi and the gluten free choices were excellent.