Great service from Jason and his lovely staff. Elysium is on the Gluten Free Global APP which assisted me in finding this restaurant to cater for my dietary requirements. There are lots of gluten-free options. The Fig Glazed Chicken Breast was delish 😋.
My husband and I have been eating here for years. We return consistently, as it offers a wide variety of Gluten Free meals and desserts for me, as well as a variety of normal meals for my husband. We often eat their Spanish Paella (for 2 people)! We always find it's such a large serve we take some home for that night!
Let’s start off with customer service - we arrived and were advised that there were no more buns!!! The only option was low carb and gluten free. After placing the order we were advised that there was an additional charge for gluten free and low carb. My question is how can you charge us for something that you did not give us an option for. Well actually you did - we had to pay for something we did not actually want as we would have preferred the original bun!! We were then charged an additional $48.00 for public holiday rates - you would expect the service to be the same as any other day particularly when you are slamming every guest with the additional charge. Forward to the food - HFC bites - burnt - we weee advised that they too were the last and we were offered a refund - chips some hot and some cold. Onion rings - burnt to a crisp. Sweet potato fries - burnt black. Almost everybody in our party has thrown up - don’t know if the oil is old or maybe the food has been sitting out too long but 5 out of 8 adults were ill. I visit Grilled at least once a week but I have to say I will not be returning to this store. For what it’s worth you should take a hard look at your business model going forward. Customers can only be taken advantage for a period of time before they wise up and don’t go back. You should really be ashamed of yourselves for charging the additional $1.50 per bun when you should not have run out in the first place.
