So good! So much fun - and gluten free options. I am celiac and had no issues, but they do warn that cross-contamination is a risk (understood and I really wanted a donut). Beyond that the coffee was superb!
Had a work lunch here last week, and was happy to see there is a separate gluten free menu available, so I didn't get my hopes up about something I couldn't actually have. My dish came out with a little flag indicating "allergy" so there was no confusion at the table. Most importantly, the food was very good!
Flew from sweden to eat at lukes lobster again. Usualy insanley good. But the Usual performance dont matter when they do not have any glutenfree bread at all to serve...
Very good donuts with a large variety of flavors to choose from including gluten free options. The mocha & hot chocolate were yummy too. I love the water refill station -- thanks so much for having that available!
Fantastic coffee shop to have a good healthy (or not so healthy breakfast).
The servers do not have a great attitude and that takes away from the whole experience.
The place is well located and the seating is comfortable. Sometimes its a stretch to get a table, lots of people with laptops.
We had the garden greens salad which was very fresh with good ingredients. The almond latte is also very good.
They hace gluten free bread which is delicious.
Their sandwiches are also very good. We tried the chicken club and the morning sandwich.
They have cholula hot sauce in the counter which is great!
Food is always good.
However, today was the 2nd time that something was missing from my order. Last time it was the salmon and now it’s the gluten free pita. I’ll think twice before I order from this place again. Manager didn’t even give a credit or discount for a next time. Really bad customer service and experience.
Gluten free bagels available and some of the staff are knowledge about cross contact - would recommend doing not toasted if you are celiac or highly sensitive! All the sanwhichs can be substituted with a gluten free bagel :)
I had an appalling experience at Shack Burger on August 7th, around 8 PM. I ordered a gluten-free burger without bacon due to dietary restrictions. To my dismay, when my order finally arrived—after a 15-minute wait—I found that the burger still had bacon on it. This is not just an issue of preference; it’s a serious health concern.
When I brought this to the attention of the staff, instead of preparing a new burger as they should have, they simply removed the bacon from the existing burger and handed it back to me. This is completely unacceptable. The fact that they thought this was an appropriate way to address the situation shows a blatant disregard for customer safety and a total lack of professionalism.
When I confronted them about this, they insisted they had prepared a new burger in just 30 seconds—a claim that’s both insulting and clearly untrue given the original 15-minute wait time. It’s clear that they either lied to me or did not take my concerns seriously.
As someone who has to be extremely cautious about what I eat due to health reasons, I find this behavior outrageous. Shack Burger needs to educate their staff on the importance of handling food allergies with care and respect. This kind of carelessness can lead to serious health risks, and it’s appalling to see such a lack of concern.
I am deeply disappointed and furious about how my situation was handled. I expect much better from an establishment that serves food to the public. I will not be returning and will advise others, especially those with food allergies, to avoid this place until they can assure their customers that they are capable of properly handling special dietary requests.
I have to eat gluten free. I was very impressed with the options that were available. I had the turkey bacon and egg croissant, and subbed out the croissant for the gluten free bread. It was delicious. The manager went above and beyond making sure I received all the ingredients and then some. They were beyond accommodating and I will definitely come again. I highly recommend this location. Thank you again to the kind staff and for the delicious food.