If you have allergies, do not eat here!! I've lived in many places and I've always trusted Red Robin for my allergy safety. In the past two weeks, this location has messed up my order twice in ways that have cast serious doubt upon their allergy protocols. Once I flagged my meal for a gluten allergy and it came out with croutons; the second time I received a delivery order with a side that I had not ordered, and which also contained gluten, despite my having flagged again a gluten allergy.
What is most concerning about these instances is that they indicate a lack of training on the part of the kitchen. It's great that they have everything labeled, and that they have the allergy marker -- they really do go further than nearly every other burger spot. But if a line cook is making a burger with a gluten free bun and then puts gluten croutons in the same container, that indicates a lack of education & protocol around food safety. To make matters worse (and what prompted me to write this review), both times, when I contacted the store about solutions (either a refund or remaking the meal, both reasonable), the managers got defensive about their allergy protocols, were not understanding/empathetic about the risk & situation, and made no effort to reassure me that it was a big deal / would not happen again.
I LOVE THE ORBIT ROOM. Gourmet hot dogs, craft beer, special non-alcoholic beverages and the sweetest atmosphere. Love their rotating toppings (ahem, last summer they had PICKELD CHANTRELLES) and their thoughtfulness in Vegan and gluten free options. Can’t say enough good things about this special, special spot and the folks that make it exist.
We always stop here when we visit the lake. The food is good and the kids love to take a dip in the pool. A nice ending to a day on the water. My only request would be to mark the menu to identify GLUTEN FREE options.
Accommodating Gluten-Free
