Every single time I order food from here there is something missing or I am given food that is clearly old. It really is sad because as someone with celiac disease, they have a lot of great options. I’ve had an issue the last 3 times I’ve ordered, lesson learned.
We went here for my son’s 7th birthday. He has celiac and because of that is extra picky. We put our name in, were told about a 25 minute wait, it ended up only being around 10 minutes. All of the food was fabulous and the service was great but there were two pieces of the experience that really stood out to me.
Firstly, I had ordered pasta with steak medium-rare. When everyone else’s food was brought out, it was explained to me that my steak was overcooked and they were remedying that before bringing out my meal. I appreciated that for two reasons, that they didn’t let everyone else’s food just waste away under lamps and dry out but also that they identified and fixed my steak without me having to say anything at all.
Secondly, my son had ordered the kids pasta with red sauce. It came out fine but he was complaining a bit about the spice. To his credit he was trying to eat it anyway. A couple of bites in, what I assume was the kitchen manager came out to ask how my steak was. It was at that time we ended up just asking him if we could swap out the pasta for macaroni. He was so kind and didn’t hesitate. I genuinely appreciated that he wasn’t bothered by the request. Not only did my son eat all of that macaroni, they brought him a second plate of macaroni and he ate all of that too!
I’m so appreciative of the staff and especially that kitchen manager for making the meal so seamless for my son’s birthday. There aren’t a lot of places you can go with a little that has something like celiac and trust that everything will go right. This was such a positive experience. This kitchen crew is amazing! Thank you all so much.
Always a family favorite to go to chillis!!! Some fast food restaurants for a family of four costs as much as Chillis which is whered we rather eat anyways!!!! Can always count on Chillis to have great service and food! Lots of gluten free choice items!!
I have had this place twice while in town. Once take out and the next dine in. Both times were incredible food! I cannot recall pur waitresses name, but her child is gluten-free as well and she was super accommodating and circled back to correct a possible exposure issue to our attention, well before we got pur food to correct it. The food, atmosphere, and all staff made this place a hit for us!
Celiac friendly
