Food was fantastic and service was amazing. They were even super great in accommodating a gluten and dairy allergy we have. They were very careful in the prep and service.
My family came here to celebrate the end of the school year. One of the reasons we decided to try it was that my wife has Celiac disease and can only eat at restaurants that do a good job with gluten free items and cross contamination. The person who took our order put an allergy alert on our order, and they got her food first and brought it out separately from the rest of our order.
Beyond that, our kids loved everything about their experience here, especially the food. My son had fun trying all the different sauces (and telling us which ones he thought would pair best with various menu items), and they all liked the decor and atmosphere.
Good BBQ, good atmosphere, and excellent service means that we will definitely visit again!
There's nothing better than a butter bun burger and custard, except for someone with a gluten allergy. They now offer a gluten free bun option so well. Quick service, and great staff!!!
I ordered a deluxe. There was no bacon. I requested gluten free and allergy. Bun was gluten free. I ordered a salad said no croutons. There of course were croutons. Ugh
It was a nice date that my granddaughter and I went on, and she chose Culver's as she knows that grandma has Celiac disease and that this is one of the few places that I can safely eat at! Thank you Culver's for delicious food, fun atmosphere, making us feel welcome, and most of all I did NOT get sick!!! NO CROSS CONTAMINATION!!! That means the world to have a safe, yummy place to eat!!!!
I’ve come here several times with my fiancé and always loved it but this last time was a disaster. We arrived at 730 via our reservation and were sat immediately. Then were greeted by our waitress who seemed to hate her job honestly was rushing and felt like she was pushing us through the whole time. We ordered drinks and mine tasted like strait bourbon. It’s not supposed to. Then when it was appetizer time my woman ordered gluten free flat bread which we were told you were out of. With her special diet needs this is one of the main reasons we come to this establishment. So we moved on to order the main coarse and at this point it’s 8pm. The waitress disappeared and we could not find her for over 45 minutes. At about 845 she showed back up to take our order. Our food did not come out until about 9:48 PM. once my fiancé cut into her steak. She realized that it was burnt all the way around and unseasoned she ordered the filet mignon, which is our normal favorite thing to get off the menu. Mine was ok but not as great as normal. We were doing the saver Fort Wayne deal and when it was time for dessert about 10 o’clock, the waitress had asked her what dessert she wanted, but had not asked me if I would like dessert which comes with my savor Fort Wayne deal and then proceeded to push us out collect our plates bring our bill as quickly as possible to rush us. I understand that you guys close at 10 PM but we were there at 7:30 and didn’t leave until after 10. Now after reviving the bill they had charged both of us for the Savor Fort Wayne special but my fiancé didn’t get her appetizers and I never got dessert. Very disappointed in the service and food and not sure if we will be returning…
Updating my review.
Because I was out for several hours over the dinner hour and was looking for something hot and gluten-free, I decided to try Granite City again. I placed a very simple carryout order of spinach dip. I was just going to eat it in the car. When I opened it, the first thing I noticed was that the top was completely covered in green onions, an ingredient that wasn't mentioned on the menu, and which pretty much ruined the flavor of the dip for me. The second thing I noticed was that the cheese was completely unmelted. The dip varied in temperature from lukewarm to very cool, almost cold. This was a simple order, the store wasn't even busy, and they still managed to mess it up. The one good thing I have to say was that the hostess was very friendly.
Old review:
Super salty soup and a mediocre sandwich. I haven't been here for a couple of years and went back because I wanted French onion soup. Not likely to go again.
I asked 3x to please bag my food seperate as I have celiac disease. The other meal had onion rings instead of FF, which onion rings have gluten in the breading, and the FF are gluten free. The drive thru person stated 3x everything is bagged separately. Well it was all bagged together and I could not eat my food.
The food was pretty good. No complaints from my group of 6 aside from the bananas foster coming out with one single piece of banana. It was basically vanilla ice cream with a big tortilla chip.
The service, on the other hand, was pretty terrible. What should have taken us an hour to an hour and a half to finish our appetizers and meals instead took two and a half hours. It started off great with the server taking our drink and appetizer orders. It then went down swiftly from there. We waited 15 to 20 minutes after we finished our appetizers for the server to come back so we could order our entrées, but she never did, so we had to go find her. My wife has a severe gluten allergy. She told the server about it and asked for corn shells for her tacos. We got our food and were deep into fun conversation, so we dove in. My wife didn't realize until after she had already taken a bite of her tacos that they had flour shells. Big mistake. I went and told the server, and the manager took care of it, but she unfortunately still got sick. We also never had our waters refilled unless we went to find the server to ask for more water.
It was a very sad experience considering everyone I went with spoke very highly of the restaurant. They all agree that the service was abysmal and not at all how their previous experiences had gone at all. My first time there was soured by terrible service.
Accommodating Gluten-Free
