Dennis Farrar

Google review

WHERE DO I START??? ORDERED A SMASH AVOCADO CHEESE BURGER (SWISS) ON THE SIDE, GLUTEN FREE BUN, SWEET POTATO FRIES, WITH CAMPFIRE SAUCE. SPLIT AS MY WIFE AND I WERE SHARING. WHICH THE KITCHEN DID. WHEN WE GOT OUR DINNER (20MIN. LATER) THE BURGER AND FRIES WHERE COLD! NO CHEESE AND NO CAMPFIRE SAUCE. FLAGGED DOWN THE WAITER (ZACHERY) AND TOLD HIM. HE HAD TO MAKE TWO TRIPS BACK TO THE KITCHEN TO GET OUR ONE CAMPFIRE SAUCE. THEN WENT BACK TO THE KITCHEN TO GET OUR CHEESE (PEPPER JACK?) IT WAS NOT SWISS, LIKE I ORDERED!!!! WHAT KIND OF TRAINING DO THESE SERVERS GO THROUGH? NOTE: THIS WAS ON A THURSDAY NIGHT AT 5PM AND THE RESTAURANT WAS ALMOST EMPTY. IF THIS HAD BEEN A SATURDAY NIGHT, I WONDER HOW MUCH FREE FOOD WAS THE MANAGER GIVEN OUT FOR SUCH SERVICE. THE LADY MANAGER ON DUTY CAME OUT AND OFFERED US A FREE BURGER AND EXTRA FRIES AND DRINKS. WHICH WE RELUCTANTLY ACCEPTED. WHEN I PRINTED OUT THE RECEIPT IT WAS BLANK. NOTHING PRINTED. ZACHERY WENT BACK TO GIVE ME A PRINTED RECEIPT. I MENTIONED TO HIM THAT HE POSSIBLY NEEDS TO BE RETRAINED, HE THEN TOLD ME THAT I WAS THE WORSE CUSTOMER HE HAS EVER WAITED ON. REALLY!!!! ALL I WANTED WAS WHAT I ORDERED IN A REASONABLE TIME. IS THAT TOO MUCH TOO ASK? THE LADY MANAGER ON DUTY GAVE US WHAT WE ORDERED TO TAKE HOME. I WAS NOT ASKING FOR ANYTHING FREE, I JUST WANTED WHAT I ORDERED IN A TIMELY MANNER. I CAN ONLY SAY IF I OWNED THIS FRANCHISE, I WOULD BE TRAINING OR RE-TRAINING SOME FOLKS. IT IS NOT PROFITABLE TO GIVE AWAY FREE FOOD FOR INEXCUSABLE SERVICE AND COLD FOOD! MY WIFE AND I HAVE BEEN TO NUMEROUS RED ROBIN RESTAURANTS AND THIS IS THE WORSE!!!! THE RED ROBIN IN TEMPE IS PERFECT. WE NEVER HAVE HAD A PROBLEM THERE. FOOD IS HOT AND SERVICE IS GREAT. MAYBE THE SURPRISE RESTAURANT CAN LEARN SOMETHING FROM THEM. I HOPE SO. WELL, THERE YOU HAVE IT. GOOD LUCK IF YOU GO TO THE RED ROBIN IN SURPRISE, AZ. IT’S LIKE A BOX OF CHOCOLATES. YOU NEVER KNOW WHAT YOU WILL GET. THIS SHOULD NEVER HAPPEN. ☹

Esther DiCamillo

Google review

Had a great experience today!! They were able to accommodate my son's Celiac disease, and he was able to have a salad, salmon, and sweet potato 🥔 - he loved it! I had chicken Parmigian - so good! Daughter bad the baby back ribs, and husband had a ribeye. Everyone was VERY happy with their food and VERY happy with their service! Drinks were refilled and in addition to multiple servers checking on us, I beleive the manager dis as well. Good family atmosphere and great food! Went back again - wonderful experience!

Catherine Roland-Weyland

Google review

They do a great job if you need your food gluten free food!!!

Randy P

Google review

I ordered a burger with a gluten free bun. I was impressed that the bun comes separate from the burger and fixings. The bun is warm and soft and good and If you've ever had gluten-free bun you know that would be a good one.

Gisele Glazier

Google review

Came here for dinner January 4th and left here extremely disappointed. We were sat at 7:15 p.m. and it took an hour to receive our appetizers. They lacked flavor and were just barely edible. My husband and I took bets how long it would take for our entrees. They came out 20 minutes later and looked like they had been sitting under the heat lamp for a while. My husband did not like his medallion trio. It was lukewarm and asparagus was overcooked. My gnocchi did have good flavor, but it was the only dish that had flavor. We skipped dessert because we didn’t want to wait any longer just to be disappointed. We already walked out spending 170 dollars for mediocre food. Waitress was very nice, but very busy. Not her fault. If you are gluten free/celiac it isn’t safe.