I had an exceptional service today at Red square one! We were taken cared by Cassidy, I ordered grilled salmon and salmon was a bit overcooked. When Cassidy asked about the food, I was honest and she was extremely attentive and wanted to make it alright for me. She informed the manager who came and spoke to me, they even offered to bring another one. The sauce and vegetables were really good that were served with Salmon and I told them that it was not a deal breaker and I cook salmon often and it can be difficult in a busy setting like the restaurant. They gave us a free dessert although I couldn't eat due to it having gluten and they didn't charge me for salmon when she realized that I didn't eat it. This was an exceptional customer care experience and totally unexpected. This place is worth the visit again when I am in square one. Thank you Cassidy and the team, I forgot the name of the manager but she was also very nice and caring. Thank you ❤️
Amazing service, and obviously amazing burritos. I have coeliac disease and out of almost every fast food takeout place I eat from this is the only one that takes care in preparing my order. I never get any gluten reactions as they make sure to change their gloves and use parchment paper while grilling my burrito. The people who work here are amazing.
The counter server was so kind and helpful - amazing food . He even prepared gluten free bread for our son to try . Wish I had a mango milkshake - next time .
I am absolutely horrified by this place. BarBurrito used to be my favourite burrito spot. Recently I’ve had 2 terrible experiences at this location. A few months ago, I was disgusted when I pulled a Kalava bracelet (thin red string-like bracelet) out of my burrito with my teeth. Gagging, I returned to the store and gave it back to them asking for a refund. I was told that a refund would not be possible, and they offered to remake my burrito. I told them no because I was completely disgusted and requested some Oreo churros to bring home to my daughter instead. She told me that the equivalent of my burrito would equate to two individual churros.
Today, my boyfriend found a bone in his jerk chicken burrito (which tasted more like Indian spices than jerk). I notified the individual working there. He simply apologized and took the piece of bone. He said “that’s weird… there’s no bones in our chicken” and said he was sorry. No offer for replacement or refund. The bone was small, snapped in half and very sharp. It looked smaller than a chicken bone… mouse maybe? Absolutely disgusting.
I’ve returned to BarBurrito as they are one of the few burrito spots that offer gluten free options for me. Over the years, the quality of food and service has diminished drastically. My burrito was not properly wrapped tonight, and fell apart instantly, for which I was provided a bowl, fork and knife to finish eating. Followed by my boyfriend finding a bone in his burrito.
My family and I will NOT be back. EVER. So disappointing. Social media will be hearing bout this - location included.
Bring back Starbucks. Get rid of BarBurrito. Gross.
Amazing food!!! I had shrimp tacos, the shrimp was cooked at the time, super fresh! There were gluten free and dairy free options, which was surprising for me! Loved everything!!
Friendly employee was able to advise me on a gluten-free option. Food and ingredients were very fresh and flavourful! This location was very clean with a nice atmosphere. All together I had an excellent lunch experience and would like to come back! 5 stars.
Accommodating Gluten-Free