Disrespectful and unprofessional – that's not how you treat guests
We arrived with great anticipation, as the café advertises its vegan and gluten-free offerings – unfortunately, we were completely disappointed.
Despite several free tables, we were completely ignored. The waitress clearly saw us sitting down, but we simply weren't served. When we finally asked for the menu after some time, another waitress reprimanded us in an unfriendly and condescending tone – we "didn't wait" to be seated.
Such a tone, coupled with complete disinterest in the guest, is completely inappropriate in a restaurant. No one explained to us beforehand that we would have to wait to be assigned – and even if they had, that's not how you speak to people who come voluntarily to invest their time and money.
It's perfectly fine to have clear procedures – but the tone of voice makes the difference. What we experienced was simply disrespectful, unprofessional, and off-putting. The concept may be good, but that alone isn't enough when you treat your customers like this. Definitely a no-go for us!!!
We felt very unwelcome.
We've never been treated like this in a restaurant before.
Very disappointing!
A sobering experience despite the cozy atmosphere
This is our third visit to "Pfeffermizje" – unfortunately, this visit was also characterized by poor service. Although the café was not very busy on a Friday morning, we had to wait a long time for a table because the waitress clearly had no overview of the available tables.
From the time we arrived until we placed our order, it took about 45 minutes – an unreasonably long time, especially since the staff walked past us several times without acknowledging us. Meanwhile, the manager was sweeping the terrace right next to us – a strange sight that conveyed little professionalism. The food also took almost an hour to arrive. After breakfast, we ordered two hot drinks, but they also didn't arrive after a wait of about 35 minutes. We ended up paying at the bar because no one else came to our table. In total, we were in the café for almost four hours.
The waitresses seemed stressed and seemed to have little training in using the cash register system or the general process. This seemed uncoordinated and unprofessional.
One positive I would like to highlight is that the café offers gluten-free rolls – however, they are very small and cost extra. The atmosphere in the back outdoor area is pleasant and generally inviting.
Conclusion: The concept has potential, but the service desperately needs improvement. Until this changes, I unfortunately cannot recommend the café.
We ate at the restaurant for the first time today, and it definitely won't be our last.
Service - full marks
Appetizers - full marks
Main courses - full marks
Desserts - full marks
Since my wife and son have to avoid gluten and the kitchen at the Ölmühle prepares all dishes gluten-free, we decided to try this restaurant.
The food they conjured up for us was absolutely fantastic.
Absolutely top-notch value for money!
Take a seat, relax, and enjoy!
Keep up the good work!
A very cozy café, with a delicious breakfast (also gluten-free). Excellent cappuccino and coffee. Super friendly service who takes time to give advice despite the café being full. Gladly again!